GunsBet Privacy Policy

At GunsBet Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our website, gunsbet.com, operated by Novatrix SRL, a company registered under the laws of Costa Rica. This GunsBet Casino Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal data. By registering an account and playing at Gunsbet Casino, you acknowledge that you have read and understood this policy.

Information We Collect

We collect several categories of personal information when you interact with our platform, whether you are browsing the gunsbet casino login page, registering an account, or making a deposit. We gather this information to provide our services, verify your identity, and comply with our regulatory obligations under our Tobique Gaming Commission licence.

We collect registration details such as your name, date of birth, email address, phone number, country of residence and preferred currency
We collect identity verification documents, including government-issued photo ID, proof of address and proof of ownership of your payment method, which must be in Latin or Cyrillic script, or verified via video call where required
We record your transaction history, including deposits, withdrawals, bonus activity and wagering patterns
We track your gameplay activity across slots, live dealer tables, and other game types to manage your account and detect bonus abuse
We collect technical data such as your IP address, device type, browser information and log-in timestamps
We store communications you send us through live chat, our contact form, or email, including correspondence sent to [email protected]

Information Collected Automatically

When you visit Gunsbet Casino, whether through desktop web, mobile web, or our downloadable app, we automatically collect certain technical information through cookies and similar tracking technologies. This helps us understand how visitors use our gunsbet casino platform, improve our Lobby, Jackpot Games, and Live Casino sections, and detect any attempts to access our services from restricted jurisdictions.

How We Use Your Data

We at GunsBet use the personal information we collect for a variety of legitimate operational and legal purposes. Our goal is always to provide a safe, fair, and compliant gaming environment for every player who creates a gunsbet casino account.

We use your data to create and manage your account, including enforcing our rule of one account per person, household, IP address and device
We use your information to process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, and cryptocurrency transactions converted via the Coinbase Converter real-time rate
We use your data to verify your identity and age, confirm your eligibility to play, and ensure you are not accessing our services from a restricted country
We use your information to administer our Welcome Bonus, Wednesday Free Spins, Friday Reload, Lucky Cylinder wheel promotions, and our VIP programme across its seven levels from Lasso to War Cannon
We use your data to detect fraud, money laundering, bonus abuse, and any attempt to circumvent our geographic restrictions using a VPN
We use your contact details to send you service communications, and where you have opted in, marketing messages about promotions and tournaments

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. We process your data to perform our contract with you under our Terms and Conditions, to comply with legal and regulatory obligations under our gaming licence, to pursue our legitimate interests in preventing fraud and protecting our platform, and, where applicable, based on your consent for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners where necessary to operate GunsBet Casino effectively and lawfully.

We share data with payment processors, including Tronabriz Limited, which processes Paysafe transactions on our behalf
We share information with our regulator, the Tobique Gaming Commission, and with our alternative dispute resolution provider, EGIS, if a dispute arises
We share data with identity verification and anti-fraud service providers to confirm your identity and prevent bonus abuse
We share information with our game providers, such as Pragmatic Play, Evolution, NetEnt and others listed in our lobby, strictly as necessary to deliver gameplay
We may disclose information where required by law, court order, or request from a competent authority, including authorities in Costa Rica where disputes are resolved by arbitration

Cookies and Tracking Technologies

Here at Gunsbet, we use cookies and similar technologies to enhance your browsing experience, remember your currency and language preferences among our seven locales, and analyse traffic to our gunsbet casino pages. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website, including the gunsbet casino app and live chat functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records related to deposits, withdrawals, and bonus activity are typically retained for the period required under applicable anti-money laundering regulations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Gunsbet Casino systems use encryption and secure protocols to safeguard sensitive information, including your identity documents and payment details, during transmission and storage.

International Data Transfers

As Novatrix SRL is registered in Costa Rica and our services target multiple markets including Germany, Canada, New Zealand, Finland and Norway, your personal data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfer is conducted in accordance with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever they apply to you as a GunsBet Casino player.

You have the right to request access to the personal data we hold about you
You have the right to request correction of inaccurate or incomplete information
You have the right to request deletion of your data, subject to our legal retention obligations
You have the right to object to or restrict certain processing activities, including marketing communications
You have the right to withdraw consent at any time where processing is based on consent
You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you may contact us at [email protected], and our support team, available 24/7 through live chat, will assist you with your request.

Restricted Jurisdictions and Eligibility

We do not permit real-money play for residents of a number of countries, including the United States, United Kingdom, Russia, and several others listed in our Terms and Conditions. If we identify that you are accessing our services from a restricted territory, we reserve the right to suspend your account and withhold withdrawals, and you will not be entitled to a refund in such circumstances.

Children's Privacy

Our services are intended solely for individuals who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Policy

We may update this GunsBet Casino Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please reach out to our support team at [email protected] or through our live chat, available around the clock. We at GunsBet are always ready to help address your privacy concerns.